Privacy Policy

Last updated: 1st January 2026

Sun Chiropractic (“we”, “us”, “our”) respects your privacy and handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal and sensitive information, including:

Name, date of birth, contact details

Health history and treatment records

Payment and billing details

Medicare or private health fund information

Communication and appointment history

Sensitive information includes health or medical details required to provide clinical care.

2. How We Collect Information

We collect personal information:

Directly from you (booking forms, consultation forms, email, phone)

Through our website (contact form submissions, analytics tools)

From your healthcare providers, with your consent

From third parties when lawfully permitted

3. Use of Personal Information

Personal information is used to:

Provide chiropractic, physiotherapy and Chinese medicine care

Manage bookings and patient records

Process payments, claims and rebates

Communicate updates and reminders

Meet legal, regulatory or professional obligations

We do not use health information for unsolicited marketing without your explicit consent.

4. Disclosure

We may disclose your information to:

Treating practitioners and clinic staff

Medicare, private health insurers or government agencies where required

Third-party systems (practice software providers) under confidentiality

As required by law

All recipients are required to keep their information secure.

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. This includes secure practice management software and confidentiality safeguards.

6. Access, Correction & Complaints

You may request access to or correction of your personal information at any time by contacting us.

If you believe your privacy has been breached, please raise this with us first so we can attempt to resolve it.

If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Website Analytics

Our website may use cookies or third-party analytics services to improve functionality. These do not identify you personally unless you choose to provide information.

You may disable cookies through your browser settings.

8. Contact Information

For privacy or terms enquiries, please contact:

Sun Chiropractic
Email: hello@sunchiropractic.com.au
Phone: 0490 818 756
Website: https://www.sunchiropractic.com.au